6 month review of WiredTree.com June 19, 2008
Posted by Jonathan in : Internet, My Sites, Other, Webmaster , trackback
I have been with WiredTree.com for around six months and I praise the very floor they walk on, they have been very consistent in the time they have set to respond to tickets, it seems their time limit is 15 minutes however I’ve always noticed them reply in just 5 - 10 minutes. - Which is astounding for such provider to offer such unique service, from which I have not seen elsewhere with all the moving of providers I have been doing; they are by far the best service I have ever been with! The six months I have been with them, there was no downtime which I could evidently see in front of myself, unless the actual server was having problems; all you’d have to do is contact them they would fix it. What makes me personally feel comfortable with WiredTree is that they give pro-active support which is awesome as it takes that feeling of your website going down out the window and if there is ever a time which it does go down, in a few minutes it will be up or an explanation given seeing as they literally reply to you in minutes.
Now I currently only have 1 VPS with them and I’m ordering a hybrid server - now I would usually only pick companies which offer dedicated servers as I’m not to keen in sharing a server with others (With other services running on it) though with the service they have provided me, there is no room for complaint; they provide a competent service which they don’t fuss around with. e.g. they do their job with pure professionalism and there is also a personal touch as if you were there only customer as they are just literally replying to you at such a fast rate; it’s as if they should have an instant messenger support available (I wish)! Well, just think of this scenario:
Say if you were having a really bad day and your VPS/Server was just constantly going wrong due to yourself making changes to the core of the files in your OS system - they would literally be the ‘knights in shining armour coming to pick you up and fix you’ or in this term they would fix or enhance upon the changes you made!
They are what we call a ‘Quality provider’! Some may think they are expensive however I believe ‘you get what you pay for’ and they aren’t that expensive, to be honest, they are actually quite cheap if you start comparing them against other providers who offer the same kind of service. e.g. a competing service. Literally if you want a backbone behind you, which what I mean is something you can fall back on if you can’t fix something; then go with WiredTree as they have provided me sufficient backbone in order to provide a running service which I did have and still am running with clients who I now host for free, since Vlexo went totally free as of early this month, though in heart we have always been a free provider! Since my last host who I was co-owner of went bust to the actual owner not being able to afford payments after 1 year of being up and was still on a reseller account with this flimsy (In my opinion) reseller host; I wanted to make a difference with Vlexo and I made sure I was able to afford running it. - With WT it has made this possible as a lot of costs have been cut with providers charging over the moon with a less impressive service in my opinion from my personal experience.
Now I tried to go even cheaper with my free users (Which was wrong; not morally however) as WT provided a much better service for a much better price; considering what I was getting and the level of service which was/is being provided. I’m thankful that such service is around as I bet I’ll be using their service for the next 5 years if not more if ‘they’ or ‘I’ are still around! 
Just to make this clear, we have had some recent network downtime (Or our free users have) as they are still with the ‘old’ budget provider I was with, however we are moving fast away from this provider and migrating to WiredTree.com! Nevertheless we still use and have services with WiredTree!
Thanks for reading my review of WT, they trully deserve it!
-Jonathan Jones
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